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Questions and answers about the Einhell Service Shop

You have general questions or can't find familiar functions? Then take a look at our questions and answers section. Here you will find answers to frequently asked questions.

Registration / Customer account / User profile

What is MyEinhell?

MyEinhell - the user account for the ultimate shopping experience in the Einhell universe. MyEinhell has the advantage that you can log in to all Einhell online shops with the same username and password.

MyEinhell offers you the following possibilities:

  1. Update profile data
  2. Change password
  3. Carry out multiple authentication for your account
  4. View details of current sessions
  5. List of activated online shops where you have registered with MyEinhell

In every shop you have linked to your MyEinhell profile, you can of course also view your current orders and their respective status. You can also store different addresses there, which you can retrieve directly for new orders without having to enter them again each time. Additionally, your user profile allows you to cancel orders online and register Einhell products for warranty and repair service.

MyEinhell is currently only available from the Einhell factory outlet!

How do I create a user account?

Click the 'Login' button in the menu bar to go to MyEinhell. By clicking the button 'Create user account' you can switch to the registration mask and enter your personal data. Follow the instructions and finally click on the 'Register' button. We will then immediately send you a confirmation of your account opening by e-mail. Please open the email and activate your account by clicking on the activation link. After that, your MyEinhell profile is linked to the online shop.

Why can I not register?

Please check that you have filled in all fields marked with * and that your entries meet the requirements. Maybe you just made a typo?

Another reason may be that you have previously registered with this e-mail address. Please go to 'Login' and try to log in with this email address and your password.

How can I change my password?

You can change your password at any time in your user profile in the 'Change password' section. If you have forgotten your password, you can request a new password when you 'Login'. Just click on the button 'Forgot your password?' We will then send you a new password to the e-mail address you provided.

How can I delete my user profile?

You yourself have no possibility to irrevocably delete your user profile. We take on this task for you. Please send us an informal e-mail to service-de@einhell.com with subject 'Einhell Service ? delete user profile'.

Order/ Productsearch

How do I find the item I am looking for?

The user-friendly search function helps quickly to find the item you are looking for. You can enter the article number or a portion of the product description. The item(s) is/are displayed on the results page. You can also select Garden, Tools or Accessories on the menu bar and navigate to the item you are looking for.

How can I cancel an order?

For technical reasons, once you have placed an order you cannot cancel it on your own. If you want to cancel an order, we will do that for you. The best thing to do is send us an e-mail at service-de@einhell.com and tell us exactly which order you want to cancel. If possible, you can tell us also the reason for the cancellation.

How can I check the status of an order?

Once we have handed the item(s) over to the parcel delivery company, we will send your tracking number to you by e-mail. You can easily look up the delivery status on the service provider’s homepage and find out where the shipment currently is..

Return/ Revocation/ Warranty/ Repair

How do I return an item?

In revocation cases (within 14 days), please use our revocation form. In warranty cases, please use our warranty service. If you have a defect product, which is not a warranty case, please use our repair service. This service can also be found under the menu item "Services". Please note that the warranty service and repair service can only be performed with an active account. .

Payment

What is 3-D Secure?

3-D Secure is a security standard developed by Visa and MasterCard® for card payments on the Internet. For Visa this solution is called 'Verified by Visa', for MasterCard® 'MasterCard®SecureCode?'. 3-D Secure is currently offered with the highest security standard, the smsTAN procedure. Here you will receive a 6-digit TAN (transaction number) by SMS to a mobile phone number of your choice for each transaction or sales enquiry as well as for every situation in which you have to identify yourself. With this service your 'online shopping' is now even more secure. Whether via your home PC or other Internet access channels ? 3-D Secure with smsTAN protects your credit card payment on the Internet and prevents unauthorised persons from paying with your credit card data. Would you like to learn more about 3-D Secure? Please contact the financial institution of your credit card.

What happens if I do not want to use the 3-D Secure procedure or if I do not register for 3-D?

The use of the 3-D Secure procedure is always mandatory for credit card payments if the Internet retailer also offers the procedure. If you do not wish to use the 3-D Secure procedure, but the Internet retailer provides for this procedure, you will not be able to use your credit card to make purchases from this Internet retailer. For Internet retailers without 3-D Secure and all other retailers, your credit card can of course be used without restriction at any time.

What should I do if I have received an error message with my credit card payment?

There are a few points to bear in mind when paying by credit card: The card number must not contain spaces, dots or special characters. In addition, the card type (e.g. Visa or MasterCard), the exact expiry date and the verification number must be indicated. If the payment does not work despite correctly entered data, there may be problems with your internet browser (e.g. Internet Explorer). In this case, you can try restarting the Internet browser. If the problem persists, we recommend that you contact your bank, as only your bank can tell you the reason for the problem.

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