Questions and answers about the Einhell Service Shop

You have general questions or can't find familiar functions? Then take a look at our questions and answers section. Here you will find answers to frequently asked questions.

Registration / Customer account / User profile

What is MyEinhell?

MyEinhell - the user account for the ultimate shopping experience in the Einhell universe. MyEinhell has the advantage that you can log in to all Einhell online shops with the same username and password.

MyEinhell offers you the following possibilities:

  1. Update profile data
  2. Change password
  3. Carry out multiple authentication for your account
  4. View details of current sessions
  5. List of activated online shops where you have registered with MyEinhell

In every shop you have linked to your MyEinhell profile, you can of course also view your current orders and their respective status. You can also store different addresses there, which you can retrieve directly for new orders without having to enter them again each time. Additionally, your user profile allows you to cancel orders online and register Einhell products for warranty and repair service.

Where can I use MyEinhell?

MyEinhell is currently only available from the Einhell factory outlet and Einhell Service Webshop!

How do I create a user account?

Click the 'Login' button in the menu bar to go to MyEinhell. By clicking the button 'Create user account' you can switch to the registration mask and enter your personal data. Follow the instructions and finally click on the 'Register' button. We will then immediately send you a confirmation of your account opening by e-mail. Please open the email and activate your account by clicking on the activation link. After that, your MyEinhell profile is linked to the online shop.

Why can I not register?

Please check that you have filled in all fields marked with * and that your entries meet the requirements. Maybe you just made a typo?

Another reason may be that you have previously registered with this e-mail address. Please go to 'Login' and try to log in with this email address and your password.

How can I change my password?

You can change your password at any time in your user profile in the 'Change password' section. If you have forgotten your password, you can request a new password when you 'Login'. Just click on the button 'Forgot your password?' We will then send you a new password to the e-mail address you provided.

How can I delete my user profile?

You yourself have no possibility to irrevocably delete your user profile. We take on this task for you. Please send us an informal e-mail to [email protected] with subject 'Einhell Service ? delete user profile'.


What search functions are available?

You are offered the following search options:

  1. Search for spare parts/accessories via the main article: The first step is to search for the main article to which your spare part belongs. On the one hand, you can find this main article by using the quick search on the start page, if you know the exact description or article number. On the other hand, you can also navigate through the various menu items and subcategories to find your main article. When you have found the main article, you can simply select your desired replacement article in the list view.
  2. Quick search: In the quick search on the home page you can enter your spare part number or article number and you will be immediately redirected to the desired product.
  3. User manual search: If you are looking for the operating instructions of your article, you can enter the article name/number of your product on the start page under "Operating instructions relocated" and you will receive your operating instructions quickly and easily.

How do I find the item I am looking for?

The user-friendly search function helps quickly to find the item you are looking for. You can enter the article number or a portion of the product description. The item(s) is/are displayed on the results page. You can also select Garden, Tools or Accessories on the menu bar and navigate to the item you are looking for.


How do I place an order?

Once you have decided on the right item, simply click on the shopping cart icon. You can find this icon on every product detail page. After clicking on the icon your shopping cart will open with a notice that the desired item has been added. You now have the option to add more items or to proceed to checkout.

When all the items you want to order are in your shopping cart, complete your order by following the steps below:

  1. Open your shopping cart by clicking on the shopping cart icon in the menu bar. In this overview you can also remove individual items from your shopping cart or change the item quantity.
  2. Click on the button "Checkout".
  3. Enter your data (name, e-mail, billing/delivery address).
  4. Now select "Shipping costs" as the shipping method. Your shipping costs will be displayed.
  5. Select the desired payment method.
  6. Finally click on the button "Order with obligation to pay".
  7. As soon as you have completed the purchase, you will receive an order confirmation by e-mail.

How can I add items to my shopping cart?

To add an item to the shopping cart you have three different options to choose from:

  1. Directly via the shopping cart button (next to a spare part, accessory, in the search results).
  2. Via the exploded view
  3. Via the list view

How can I cancel an order?

For technical reasons, once you have placed an order you cannot cancel it on your own. If you want to cancel an order, we will do that for you. The best thing to do is send us an e-mail at [email protected] and tell us exactly which order you want to cancel. If possible, you can tell us also the reason for the cancellation.

How can I check the status of an order?

Once we have handed the item(s) over to the parcel delivery company, we will send your tracking number to you by e-mail. You can easily look up the delivery status on the service provider’s homepage and find out where the shipment currently is.

If you have a customer account you have the possibility to view the details of your order in your customer account under "Order History". Unfortunately, this is not possible for guest orders.

Also, it may happen that in certain countries no package tracking can be offered.

Why are different shipping costs displayed?

Changes in shipping costs are possible due to the size of the package and the country to which your item will be sent.

Return/ Revocation/ Warranty/ Repair

How do I return an item?

In case of withdrawal (within 14 days) please use our withdrawal form. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods. More information about the process and consequences of a revocation can be found here.

How does the warranty service work?

In the event of a warranty claim or during the statutory cancellation period, the return of your Einhell products is always free of charge. Simply create a user account on the Einhell Service website and register your device for return by entering the serial number or article/identification number. We will organize the transport of the device and bear the costs incurred. The warranty service will decide on a case-by-case basis whether the transport will be carried out as an online return or as an on-site pickup.

Please note: The warranty or repair service is currently only available in Germany and Austria.

This is how it works:

  1. Check if your product is within the warranty period. As a result, you can decide between 1. "Warranty service "or 2. "Repair service".
  2. Create a personal MyEinhell user account in the Einhell Service or log in.
  3. In the user account, you can register your Einhell product for return by entering the serial number or item/identifier number.

How does the repair service work?

Of course, we also offer our convenient repair and return service for devices whose warranty period has already expired. Any costs incurred for collection or shipping will be invoiced together with the repair costs.

Please note: The warranty or repair service is currently only available in Germany and Austria.

This is how it works:

  1. Check if your product is within the warranty period. As a result, you can decide between 1. "Warranty service "or 2. "Repair service".
  2. Create a personal MyEinhell user account in the Einhell Service or log in.
  3. In the user account, you can register your Einhell product for return by entering the serial number or item/identifier number.


What payment methods are offered?

Currently the following payment methods are offered: Credit card and PayPal

An overview of the offered payment methods can be found here.

What is 3-D Secure?

3-D Secure is a security standard developed by Visa and MasterCard® for card payments on the Internet. For Visa this solution is called 'Verified by Visa', for MasterCard® 'MasterCard®SecureCode?'. 3-D Secure is currently offered with the highest security standard, the smsTAN procedure. Here you will receive a 6-digit TAN (transaction number) by SMS to a mobile phone number of your choice for each transaction or sales enquiry as well as for every situation in which you have to identify yourself. With this service your 'online shopping' is now even more secure. Whether via your home PC or other Internet access channels ? 3-D Secure with smsTAN protects your credit card payment on the Internet and prevents unauthorised persons from paying with your credit card data. Would you like to learn more about 3-D Secure? Please contact the financial institution of your credit card.

What happens if I do not want to use the 3-D Secure procedure or if I do not register for 3-D?

The use of the 3-D Secure procedure is always mandatory for credit card payments if the Internet retailer also offers the procedure. If you do not wish to use the 3-D Secure procedure, but the Internet retailer provides for this procedure, you will not be able to use your credit card to make purchases from this Internet retailer. For Internet retailers without 3-D Secure and all other retailers, your credit card can of course be used without restriction at any time.

What should I do if I have received an error message with my credit card payment?

There are a few points to bear in mind when paying by credit card: The card number must not contain spaces, dots or special characters. In addition, the card type (e.g. Visa or MasterCard), the exact expiry date and the verification number must be indicated. If the payment does not work despite correctly entered data, there may be problems with your internet browser (e.g. Internet Explorer). In this case, you can try restarting the Internet browser. If the problem persists, we recommend that you contact your bank, as only your bank can tell you the reason for the problem.

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