Perfect services for your Einhell robotic lawn mower

Please pay attention that the service of the robotic mower is only available for customers living in Germany and Austria.

Discover now and benefit

Here you can find all the services offered for our Einhell robotic lawn mowers at a glance.

We offer you the opportunity to find your perfect robotic lawn mower with our "Garden Check" or information on how to adapt your garden so that you can use the lawn mower optimally.

If you have found the right lawn mower, our service partner will help you with the installation of your robotic lawn mower. The wiring for your garden will be done directly on site, whether above ground or underground.

Furthermore, we also offer you a Winter Service if you want to winterize your lawn mower and do not have space at home. A check and cleaning of your lawn mower are also available. You can also find further information on the lawn mowers, the suitable Einhell Connect app, or firmware updates in the overview.

Our services apply to our Einhell robotic lawn mowers: Freelexo Serie and GC-RM 500.

Step-by-step to the perfect service

Select the desired service

Find the suitable service for your robotic lawn mower easily via the product detail page or here on our service page.

Buy your service online

With just a few clicks, you can add the service to your shopping cart and purchase it directly in the webshop. After that, you will receive an order confirmation.

Register at myEinhell

Create a user account and make use of our services. (For a winter service, the next steps are skipped and we will contact you directly.)

Individual service

Afterwards, you will send us information about your garden and, if applicable, your lawn mower. We will then forward this information to our partner, who will take care of your requests directly.

Garden Check

Perfectly prepared for your lawn mower

You want to get a robotic lawn mower, but you're not sure which one is right for your needs? With the help of our Garden Check, you can find the perfect mower for your garden!

Have you already purchased a robotic lawn mower? Then you can learn here how to prepare your garden for it. You will receive tips for optimizing your garden to achieve the best possible efficiency when using a robotic lawn mower.

A technician will check your garden easily and quickly and provide a specific quote for the underground wire installation. The following online service is available:

  • Garden Check Light: You start a video chat with a technician via an app on your smartphone, and then virtually guide the technician through your garden.

Service for Germany

Service for Austria

Installation Service

Get support from a professional

You have purchased a robotic lawn mower but require assistance with the installation in your garden? No problem - take advantage of the installation service and enjoy many benefits. Schedule an appointment and within 14 days, a technician will visit you to properly install the boundary wire. If desired, the wire can be laid underground with a professional laying machine. The technician will assist you with unpacking and assembling the device, as well as setting up and programming the robotic lawn mower. With a trial run of the device and instruction on operating the lawn mower, you will learn all the functions and settings once again from a professional.

When purchasing the installation service, pay attention to the size of your garden. To help you with this, you can also use our garden check service garden check service.

Please note: The installation service does not include any accessories in the price (e.g. boundary wire).

Robot Lawn Mower Service

Winter service

Get your robotic lawn mower ready for next year

Don't know how to winterize your robotic lawn mower or don't have a place to store it during the cold winter months?

With our winter service, you can have your robotic lawn mower checked during the cold months. Simply send us your robotic lawn mower through our service for free and receive an interior and exterior cleaning. Our employees will perform a check on both the hardware, functions, and battery performance of your robotic lawn mower. Additionally, a blade change can be carried out. This will ensure that your robotic lawn mower is optimally prepared for the next season.

We offer you 3 options for your winter service:

  • Klassik: Your robotic lawn mower will be cleaned, tested for functionality, and then shipped back to you.
  • Klassik Plus: In addition to the Klassik winter service, we will store your robotic lawn mower and send it back to you for the new gardening season.
  • Premium: In addition to the Klassik Plus service, the installation of your robotic lawn mower by a technician in the spring is also included.

Discover the installation videos

Do you want to install your robotic lawn mower by yourself and lay the boundary wire above ground? In our installation videos, you will find short instructions for the initial steps of your installation. With these do-it-yourself instructions, almost any DIY enthusiast can successfully lay the wire. However, please read the instructions carefully beforehand.

Easy and fast - our chatbot Hans

Do you have any questions about your Einhell robotic lawn mower? Discover our chat now and get a lot of information about the lawn mower. Our chatbot provides you with comprehensive information on wire laying, error messages from your lawn mower, the smartphone app 'Einhell Connect', and an overview of spare parts and accessories that fit your lawn mower. If you have additional questions or are looking for personal contact, you can also find our direct service contact.

You have questions about the app?

You can find further information about our app for the Einhell robot lawn mower series directly on our Einhell website.

"Freelexos" are the Einhell robotic lawn mowers that can also be controlled with our "Einhell Connect App" as these robotic mowers are also Bluetooth compatible. Discover the advantages and handling of the app. Afterwards, you can directly access and download the app from your app store. With a selection of FAQs, you can get information on internet connection or possible connection problems with the app or with Bluetooth:

Robot Lawn Mower App

Our Firmware updates keep you up to date

You can find the latest software update for each of your Einhell robotic mowers directly available for download on our website. Simply download the BIN file for your mower's version and transfer it to your mower. This way, you will always have the latest software installed. You can find the most important information about the firmware and more detailed instructions on our website. Please make sure to use the appropriate firmware for your mower.

Freelexo assortment

Discover all robotic lawn mowers

For all our Einhell robotic lawn mowers, you will find many services and help on the product page that are tailored to the specific model. The following services are offered to you when you choose your robotic lawn mower: All products at a glance

  • Garden check (Find out which robotic lawn mower fits your garden and your needs)
  • Installation service (wire installation and installation of the mower will be carried out directly on site)
  • Winter service (Store your mower with us and we'll take care of maintenance during the winter months).
  • Manual for your robotic lawn mower
  • Suitable accessories
Robot Lawn Mower Services

Our contact

Do you need help or have questions?

Do you have any questions about our robotic lawn mowers or our additional services? We would be happy to assist you personally!

Contact us through our service number or write to us via email if you have any questions about our robotic lawn mowers or additional services. You can find more information about our robot lawn mowers here:


+49 9951 959 2037

[email protected]


+43 1 2053 3517

[email protected]

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